Terms and Conditions
1. General/Card Issuance
These Terms and Conditions (“Agreement”) apply to you (“Cardholder”, “you”, “your”) as the holder of the personal, non-transferable Card Schemes branded debit card (the “Card”) issued by CornerCard UK Ltd. (“Issuer”, “we”, “us”, “our”) 19 Eastbourne Terrace, London, W2 6LG, UK . The Issuer is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (registration number 900186) for the issuing of electronic money (“e-money”). The Cardholder shall be deemed to accept the Agreement by using the Card. The Card shall remain the property of the Issuer and will be delivered by the Issuer or, on behalf of the Issuer, by a third party. The Cardholder is liable for paying all the applicable fees arising from using the Card under this Agreement. The Card charges and fee table (”Table”) is set out in Annex A attached hereto and also published on a website - please refer to the back of your card for cardholder website details (“online account”).
The Card will be sent to you by post or provided to You in person. Depending on your Program you may receive a Virtual Card. In such cases we will provide You the PAN, the Expiry Date and the CVV2 code (hereinafter referred to as the “Card”. You must keep it in a safe place and protect it against unauthorised access or use by third parties. You may also receive a secret personal identification number (“PIN") separately by post or you may be able to retrieve it electronically (e-PIN). The Agreement, excluding Section 5, will terminate on the expiry date printed on the Card (“Expiry Date”) unless the card is auto-renewed. In this instance the T&C’s will remain valid unless the Card is cancelled. The Cardholder shall inform the Card Distributor immediately and in writing of any changes to its personal data or address.
2. Validity/Spending Limit
The Card shall remain valid until the Expiry Date. You must sign the Card as soon as you receive it. The Card can be used up to the amount available in the payment account operated by PayrNet (hereafter referred to as the payment account). If you have to replace card please contact customer service and an additional fee maybe charged depending programme. The available funds via the Card do not earn any interest. We have the right to review and change the spending limits on the Card at any time and will notify you accordingly in your online account.
3. Use of the Card
The Card can only be used up to the amount of the funds available in the payment account. Should the amount nevertheless be exceeded, you shall repay the excess amount immediately and in full to us. It is your responsibility to ensure that there are sufficient funds in your payment account to cover any spend, allowing for any foreign exchange fees and other applicable fees and charges under the Agreement. In order to start using the Card, you may be required to activate it as instructed on the card carrier.
You may purchase goods and services from affiliated merchants. Should your Card Scheme or programme allow, you may also withdraw cash advances from authorised banks worldwide, use your card for cash back (programme/merchant dependent), or with the Card and the PIN, you may also make cash withdrawals from automatic teller machines (ATMs). You can pay for goods and services at merchants who require the PIN, or for lower amounts by using a contactless facility if your card displays the contactless identifier, (programme/merchant dependent). Depending on your card programme you may or may not use the Card for cash back facilities offered by some merchants. We will be entitled to assume that a transaction has been authorised by You where (i) the magnetic strip on the Card was swiped by the retailer or the Card was inserted into a chip & PIN device; (ii) the PIN was entered or a sales slip was signed; (iii) relevant information was supplied to the merchant [or a payment initiation service provider] that allows them to process the transaction, for example, providing the retailer with the 3-digit security code on the back of the Card in the case of an internet or other non face-to-face transaction; or (iv) the Card is tapped against a Contactless-enabled reader and accepted by such reader.
You should memorise and destroy the PIN-holder when you receive it. If you need to write the PIN down for future reference, you must never keep it with the Card nor disclose it to anyone, not even us. If you have not protected your PIN and your Card is used without your knowledge using the correct PIN, this may be classed as negligence for the purposes of Section 6.
The amount in cash that may be withdrawn shall be set by us in each individual case, irrespective of the Card spending limit. We shall charge a fee for withdrawals of cash as indicated in the Table. [Some ATMs may charge an additional fee, which is not included in the Table, however, will apply on top of the fees set out in the Table.]
As instructed by the merchant, by signing the appropriate voucher when using the Card, by using the PIN or the contactless facility, or by giving the Card details to the merchant over the Internet or telephone, you acknowledge the correctness of the amount and authorise the transaction. Once you have authorised a transaction, the transaction cannot be stopped or revoked. You may in certain circumstances be entitled to a refund in accordance with the Agreement.
On receipt of notification of your authorisation of a transaction and the transaction payment order from the merchant and/or authorised bank, normally we will deduct the value of the transaction, plus any applicable fees and charges, from the available funds on the Card. We will execute the transaction by crediting the account of the merchant’s bank (or other payment service provider) by the end of the next business day following the notification. If the notification is received on a non-business day or after 4:30 pm on a business day, it will be deemed received on the next business day.
We reserve the right not to honour any transactions which do not comply with the Agreement. We are not liable if, for any reason, the affiliated merchants or authorised banks do not accept the Card, or accept it only partly, nor are we liable in the case of late delivery of, or failure to deliver, goods or services. In the event of disputes or complaints of any kind concerning goods or services, or the exercise of any right in this connection, you should contact the affiliated merchant and/or authorised bank. In particular, you shall not be released from your obligation to pay us the amounts shown on the e-statement in case of any disputes that may arise. The Card is an e-money product and as such it is not covered by the Financial Services Compensation Scheme. You may only use the Card for lawful transactions.
4. Processing of Transactions/Transaction Statement
For card usage conducted in other currencies (other than the currency of the Card), you shall accept the exchange rate [used by Card Scheme], which can be found [on the Card Scheme website] . Any changes in exchange rates may be applied immediately and without notice. The exchange rate, where applicable to a transaction, will be shown in the e-statement.
To set up an online account where you can manage the Card and view your e-statements, please follow instructions on the online account . You may at any time view the details of the transactions on the online account using the relevant credentials. You must keep your credentials safe and not disclose them to anyone. The e-statements online account will include all transactions notified to us up to the evening of the previous business day.
We can upon request send you monthly information (“e-statement”) by email setting out: (i) a reference enabling you to identify each transaction; (ii) the amount of each transaction; (iii) the currency in which the Card is debited; (iv) the amount of any transaction charges including their break down, where applicable; the exchange rate used in the transaction by us and the amount of the transaction after the currency conversion, where applicable; and (v) the transaction debit value date. If you would like us to provide you with the e-statement more often than monthly or not by email (or if agreed differently under this section 4, more often than agreed or in a different manner than agreed) then we may charge you a reasonable administration fee to cover our costs of providing the information more often or in a different manner.
No monies is held on your Debit Card. Your Debit Card is linked to your payment account. If for any reason you have some available funds left in your payment account following the termination of the Agreement, you may redeem them in full up to 6 years following the termination.
6. Loss of the Card/Transaction Refunds
As soon as you become aware of any loss, theft, misappropriation or unauthorised use of the Card, PIN or other security details, you must notify us by calling the phone number on the back of your Card. In the event of theft you must also report the theft to the police.
If we believe you did not authorise a particular transaction or that a transaction was incorrectly carried out, in order to get a refund you must contact us as soon as You notice the problem by calling the number in the back of your Card, and in any case no later than 13 months after the amount of the transaction has been deducted from the Card.
We will as soon as practicable, (and no later than close of business on the business day after the day the refund was requested) refund any transaction deemed to be unauthorised and any associated transaction fees and charges payable under the Agreement subject to the rest of this section 6. If the refund request is received on a non-business day or after 4:30 pm on a business day, we will make the refund at the beginning of the next business day. If it is determined that the card was compromised due to negligence on Your part or that You acted in a fraudulent manner a full investigation will take place before any refund can be made. If we are liable for an incorrectly executed transaction, we will refund without undue delay the transaction and any associated transaction fees and charges payable under the Agreement. Depending on the circumstances, we may require you to complete a dispute declaration form. If it is determined that the card was compromised due to negligence on your part, or the outcome of an investigation determines that you have acted in a fraudulent manner, a refund will not be applicable. We may conduct an investigation either before or after any refund has been determined or made. We will let you know as soon as possible the outcome of any such investigation. If a transaction initiated by a merchant (for example, this happens when you use the Card in a shop) has been incorrectly executed and we receive proof from the merchant’s payment service provider that we are liable for the incorrectly executed transaction, we will refund as appropriate and immediately the transaction and any associated transaction fees and charges payable under this Agreement. We are not liable for any incorrectly executed transactions if we can show that the payment was actually received by the merchant’s payment service provider, in which case they will be liable.
If you receive a late payment from another payment service provider (e.g. a refund from a retailer’s bank) via us, we will credit the Card with the relevant amount of any associated fees and charges so that you will not be at a loss.
We will limit your liability to £35 for any losses incurred in respect of unauthorised transactions subject to the following:
You will be liable for all losses incurred in respect of an unauthorised transaction if you have acted fraudulently, or have intentionally or with gross negligence failed to: (a) look after and use the Card in accordance with the Agreement; or (b) notify us of the problem in accordance with this section 6.
Except where you have acted fraudulently, you will not be liable for any losses: (a) incurred in respect of an unauthorised transaction which arise after your notification to us; (b) arising where you have used the Card in a distance contract, for example, for an online purchase; (c) arising where the loss, theft or misappropriation of the Card was not detectable by you before the unauthorised transaction took place; (d) where we have failed to provide you with the appropriate means of notification; (e) arising where we are required by law (anticipated to apply from 14 September 2019) to apply Strong Customer Authentication but fail to do so. We are required to provide Strong Customer Authentication when you access online account, either directly or through an account information service provider (“AISP”), when you initiate an electronic transaction, directly [or when you initiate a remote electronic transaction through a payment initiation service provider (“PISP”)], or when you carry out any action through a remote channel which may imply a risk of payment fraud or other abuses. Where “Strong Customer Authentication” means authentication based on the use of two or more elements that are independent, in that the breach of one element does not compromise the reliability of any other element, and designed in such a way as to protect the confidentiality of the authentication data, with the elements falling into two or more of the following categories: (a) something known only by You (“knowledge”), (b) something held only by You (“possession”); (c) something inherent to You (“inherence”); it is used to make transactions more secure.
If our investigations show that any disputed transaction was authorised by you or you may have acted fraudulently or with gross negligence, we may reverse any refund made and you will be liable for all losses we suffer in connection with the transaction including but not limited to the cost of any investigation carried out by us in relation to the transaction. We will give you reasonable notice of any reverse refund.
In certain circumstances we may refuse to complete a transaction that you have authorised. These circumstances include:
if we have reasonable concerns about the security of the Card or suspect the Card is being used in a fraudulent or unauthorised manner;
if there are insufficient funds available to cover the transaction and all associated fees at the time that we receive notification of the transaction, or if there is an outstanding shortfall on the balance of the payment account;
if we have reasonable grounds to believe you are acting in breach of the Agreement;
if there are errors, failures (mechanical or otherwise) or refusals by merchants, payment processors or payment schemes processing transactions, or
if we are required to do so by law.
Unless it would be unlawful for us to do so, where we refuse to complete a transaction, we will notify you as soon as reasonably practicable that it has been refused and the reasons for the refusal, together, where relevant, with the procedure for correcting any factual errors that led to the refusal. Where the refusal is reasonably justified, we may charge you Refusal Fee when we notify you that your payment request has been refused.
You may also claim a refund for a transaction that you authorised provided that your authorisation did not specify the exact amount when you consented to the transaction, and the amount of the transaction exceeded the amount that you could reasonably have expected it to be taking into account your previous spending pattern on the Card, the Agreement and the relevant circumstances.
Such a refund must be requested from us within 8 weeks of the amount being deducted from the Card. We may require you to provide us with evidence to substantiate your claim. Any refund or justification for refusing a refund will be provided within 10 business days of receiving your refund request or, where applicable, within 10 business days of receiving any further evidence requested by us. Any refund shall be equal to the amount of the transaction. Any such refund will not be subject to any fee.
7. Blocking of the Card
We may block the Card, in which case you will not be able to use it for any transactions, if we have reasonable concerns about the security of the Card or suspects the Card is being used in a fraudulent or unauthorised manner. We will notify you of any such blocking in advance, or immediately after if this is not possible, and of the reasons for the suspension unless to do so would compromise reasonable security measures or otherwise be unlawful. We will unblock the Card and, where appropriate, issue a new Card, PIN and other security features free of charge as soon as practicable once the reasons for the suspension cease to exist.
8. Data Protection
To comply with applicable Know-Your-Client-rules and Anti-Money Laundering Regulations, the Bank, the Issuer, the Card Distributor and/or any other business partner (the Partner ) who will introduce the Cardholder to the Card Distributor and the Issuer, shall be entitled to carry out all necessary verifications regarding the Cardholders identity. The abovementioned Partner and the Card Distributor may use a recognised agency for this verification purposes (details of the agency used will be provided to you on request). In this respect, the Cardholder’s personal data will be transferred to the Card Distributor and the Issuer and will processed also outside the United Kingdom.
Please see Annex A attached hereto.
Except where provided otherwise in the Agreement, you shall send any information, communications or notifications using the information in section 15. Correspondence received after 5 pm or on a non-business day will be treated as having been received on the following business day. You require access to the Internet in order to manage the Card. We will send any information, communications or notifications to your e-mail address registered with us. Any changes to your address, e-mail, telephone number or other personal data we hold about you must be notified by you immediately and in writing in accordance with this section 10.
The Agreement and all communications will be in English. You may request a copy of the Agreement free of charge at any time during the contractual relationship. If we need to contact you in the event of suspected or actual fraud or security threats, we will first send you a SMS or email prompting you to contact our customer services team using the contact information we have been supplied with.
11. Changes to the Agreement/Termination
We reserve the right to amend the Agreement for any reason by giving you a two-month notice by e-mail. You will be deemed to have accepted the changes if you raise no objection prior to the expiry of the notice. If you do not wish to accept the changes, you may terminate the Agreement immediately and without charge at any time prior to the expiry of the notice, but in any case the Agreement will automatically terminate at the end of the notice period if you do not accept the changes. At all other times you may terminate the Agreement at any time by giving a one-month notice in writing and in accordance with section 10.
12. Governing Law and Jurisdiction
The Agreement, and your relationship with us under the Agreement, will be governed by the law of England and Wales. The parties agree to submit to the jurisdiction of the courts of England and Wales to resolve any legal matter arising from the Agreement. However, if you are resident in Scotland, you may use the courts of Scotland, and, if you are resident in Northern Ireland, you may use the courts of Northern Ireland.
In case you would like to make a complaint, please contact us using the contact details in section 16 so we can resolve the issue. We will promptly send you a complaint acknowledgement and a copy of our Complaints Procedure. You may also request a copy of our Complaints Procedure at any time. Details of our Complaints Procedure can also be found on our website. You agree to cooperate with us and provide the necessary information for us to investigate and resolve the complaint as quickly as possible.
We will endeavour to handle your complaint fairly and quickly, however, if you are not satisfied with the outcome, you may contact the Financial Ombudsman Service at Exchange Tower, London E14 9SR; telephone: 0800 023 4567 or 0300 123 9 123; website: http://www.financial-ombudsman.org.uk; and e-mail: firstname.lastname@example.org.
The Issuer is a “trader” and “online trader” for the purposes of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (“ADR Law”). The Financial Ombudsman Service is the only “ADR entity” that the Issuer is legally obliged and committed to use in order to resolve disputes with consumers for the purposes of the ADR Law. The Issuer does not agree to resolve disputes with consumers using any other ADR entity or similar entity. The European Commission’s online dispute resolution (“ODR”) platform is at:
https://ec.europa.eu/consumers/odr/main/?event=main.adr.show. The ODR platform can be used to resolve disputes between the Issuer and consumers.
14. Balance Enquiries: please login into your account or call customer service details as per section 15
15. Contact Details
You can contact Customer Services by calling the telephone number found on the reverse of the card or via your Program Managers Website.
16. Third Party Payment Service Providers
This section 16 applies when you use the services of an AISP [or a PISP]. We may deny an AISP [or PISP] access to the online account connected to the Card for reasonably justified and duly evidenced reasons relating to unauthorised or fraudulent access to the online account by that AISP [or PISP, including the unauthorised or fraudulent initiation of a transaction]. If we do deny access in this way, we will notify you of the denial and the reason for the denial in advance if possible, or immediately after the denial of access, unless to do so would compromise reasonably justified security reasons or is unlawful. We will allow AISP [or PISP] access to the online account once the reasons for denying access no longer apply
17. Cooling off period
If you purchased the Card online or by some other remote means, e.g. via the telephone, you are entitled to a 14-day “cooling off” period from the date your received your original Card during which you may cancel the Card. Should you wish to cancel the Card and this Agreement during the “cooling off” period, please return the Card to us [insert where/how to return the Card] unsigned and unused within 14 days of issue and a full refund of any fees paid to date will be made to you. If you have used the Card, you will not be entitled to a refund of any funds that have been spent, including any associated fees, but we will refund [any issuing fee and] any unspent available funds free of charge.]
Annex A – Fees Table
Transaction fee FREE
FX on transaction in card currency 0%
FX on transaction out-of-card currency FREE
Declined transactions FREE
Card lock / unlock FREE
View balances online FREE
Annual inactivity fee FREE
Merchant disputes and chargebacks €30